How sign-in works
Choose Sign in with Google or Sign in with Microsoft on the login page. Google or Microsoft verifies your identity and returns you to AI Easy Apps. For these methods, there is no separate AI Easy Apps password to create or reset, and AI Easy Apps does not receive your Google or Microsoft password.
Google includes personal Google accounts and managed Google Workspace accounts. Microsoft includes personal Microsoft accounts and work or school identities used with Microsoft 365. Your organisation can restrict third-party applications or require administrator approval.
Choose the identity that has access
If the app says the email is registered with the other sign-in option, use the original provider. Do not assume Google and Microsoft accounts merge automatically.
- Use the provider and email identity you originally used, or the identity named in your invitation.
- If Microsoft asks whether this is a personal or work/school account, choose the identity your organisation invited. Similar email addresses do not guarantee the same identity or permissions.
- Complete the provider's verification and consent screens. Review requested permissions: connected storage features need permissions beyond basic sign-in.
- Return to AI Easy Apps and select the intended account and workspace. Signing in does not itself grant app access or a creator seat.
Forgot your Google password
Use Google's account recovery process and follow its identity checks. For a managed work or school account, contact your Google Workspace administrator if recovery is unavailable. AI Easy Apps support cannot reset the Google password or bypass Google's verification.
Forgot your Microsoft 365 or Microsoft password
For Microsoft 365 work or school accounts, use Microsoft's work/school password reset instructions. Self-service recovery requires your organisation to enable it and suitable security information. If it is unavailable or your verification method is lost, contact your organisation's IT administrator.
For a personal Microsoft account, use the personal-account recovery instructions. AI Easy Apps support cannot reset either Microsoft password or bypass multi-factor authentication. After recovery, return to AI Easy Apps and sign in again with the same identity.
Sign-in did not finish or access is denied
- For an interrupted or expired sign-in, start again from a fresh login page and complete the provider flow promptly.
- If the wrong identity is selected, choose the intended account in the provider's account chooser. A separate browser profile can help keep work and personal identities distinct.
- For an organisation approval or policy message, contact your Google Workspace or Microsoft 365 administrator. An AI Easy Apps Account Admin is not automatically that organisation's identity administrator.
- If sign-in succeeds but an app is missing or access is denied, ask the app owner or account administrator to check your invitation, workspace membership and app sharing.
- Inside SharePoint, follow the login page's instruction to sign in in a new tab, then return and refresh.
- For a server configuration error, contact platform support with the error text and approximate time. Changing your password will not fix a server configuration error.
Keep recovery information safe
Maintain recovery details and multi-factor authentication with your identity provider, following your organisation's policy. Never send passwords, verification codes, recovery codes or access tokens to an app creator or support contact. Remove sensitive information from screenshots.
If you suspect an account compromise, contact your identity administrator and platform support promptly so identity sessions and application access can both be reviewed.